FAQ & Other Information

Diagnostic Ultrasound Imaging

Do I need to make an appointment?

Yes, we operate on an appointment system. Every effort will be made to accommodate a date and time suitable to you. Urgent cases will be given priority appointments on the same day.

Every effort is made to keep as close to your scheduled appointment time as possible. However, urgent cases may need to be fitted in between scheduled appointments. Reception staff will attempt to contact you when possible should lengthy delays be expected.

Emergencies will always be given priority and we ask for your patience and understanding. Should you be kept waiting please consider the fact that next time you may be the emergency or the patient requiring a little more time. Nevertheless, if we have kept you waiting please accept our sincere apologies.



Is an Interpreter available?

Interpreters are available if required. Please let us know when you make an appointment and we can organise this for you. A range of patient information leaflets are available in different languages.

When will I Get the Results of my imaging procedure?

Your results will be forwarded directly to your referring practitioner following your imaging study. We strongly recommend that you return to your referring practitioner to discuss your results.

Privacy and Your Rights

This practice is committed to maintaining and protecting the privacy of patient information. Your medical record is a confidential document. It is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorized members of staff.

We are committed to maintaining your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

A copy of our privacy policy is available. Should you require this please ask at reception.

Complaints

Customer feedback is welcomed at our practice and forms are readily available in the waiting room. A patient survey is performed each year inviting patients to complete a questionnaire on their views of the practice and how we can improve our services. If at any time you are unhappy with the service provided, please speak to one of our friendly staff. If you feel that you need to discuss your complaint further, please contact the Office of the Health Ombudsman on 133 646